Experience
APPLICATION DEVELOPMENT MANAGER, PROVEN IT
BUSINESS PROCESS AUTOMATION SUPPORT MANAGER, PROVEN IT
Lead, mentor, and develop the software support team, fostering an environment of continuous learning and efficiency enhancement.
Facilitate project teams in implementations and customer onboarding.
Oversee customer relations from a support perspective.
Organize and conduct training sessions for end-users and administrators.
SENIOR TECHNICAL LEAD, PROVEN IT
Mentor and guide the software engineering team in adhering to IT standards and best practices for software solutions implementation.
Liaise with cross-functional teams and high-profile clients, ensuring seamless communication.
Spearheaded the growth of 80% of the Solutions Engineering division, contributing to the company's recognition as a top leading VAR in the US for the past 7 years.
SOLUTIONS ENGINEER, PROVEN IT
Successfully developed and implemented over 100+ business process automation and document management solutions for diverse clients.
Rendered top-tier on-site and remote support (Tier 1, Tier 2, Tier 3) for ECM clients.
Contributed to the development of the department's internal ticketing system software, engineer training protocols, and documentation.
Education
BFA PROGRAMMING, COLUMBIA COLLEGE CHICAGO, 2012
NLP PRACTITIONER, EXCELLENCE QUEST TRAINING INSTITUTE, 2008